Refund & Cancellation Policy
Last Updated: 15 September 2026
This Refund & Cancellation Policy applies to all paid Services purchased on SuggestMyCollege (https://suggestmycollege.com), including mock test packs, 1:1 counselling sessions, and any other premium features ("Paid Services"). This Policy should be read together with our Terms & Conditions.
We follow this policy in the interest of fairness to our users, consistent with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
1. General Principle
Because our Paid Services are digital and consumption-based (i.e., access/value is delivered instantly or a service slot is reserved), refunds are limited to the specific circumstances below. Please review course/session details carefully before purchasing.
2. Mock Tests & Digital Content
- 2.1Once a paid mock test pack, practice paper, or digital report has been purchased and unlocked/accessed, it is non-refundable and non-cancellable, as the digital content is delivered immediately and cannot be "returned."
- 2.2If you purchased a mock test pack but were unable to access it due to a technical error on our end (e.g., payment successful but access not granted), you are entitled to a full refund or re-issuance of access, provided you report the issue within 7 days of purchase with proof of payment.
3. 1:1 Counselling Sessions
3.1 Cancellation by User:
- Sessions cancelled at least 24 hours before the scheduled time are eligible for a full refund or a free reschedule, at your choice.
- Sessions cancelled within 24 hours of the scheduled time are eligible for a reschedule only (subject to Counsellor availability) and are not eligible for a cash refund, except at our discretion.
- No-shows (failure to join the session at the scheduled time without prior cancellation) are not eligible for a refund or reschedule.
3.2 Cancellation/Non-availability by SuggestMyCollege:
- If a session is cancelled by us or the assigned Counsellor (e.g., due to unavailability, technical failure on our platform), you will be offered a free reschedule or a full refund, at your preference.
3.3The "1st session free" offer, where applicable, is a one-time promotional benefit per user/account and has no refundable monetary value.
4. Failed / Duplicate Transactions
- 4.1If an amount is debited from your account/card but the order/booking was not confirmed on our Platform (due to a payment gateway or bank error), the amount is typically auto-reversed by the bank/payment gateway within 5–7 business days. If not received, contact us with the transaction reference ID and we will investigate with our payment gateway partner.
- 4.2In case of duplicate payment for the same order due to a technical glitch, the duplicate amount will be refunded in full within 7–10 business days of verification.
5. Refund Process & Timelines
- 5.1To request a refund, email refunds@suggestmycollege.com with your registered email ID, transaction/order ID, payment date, and reason for the request.
- 5.2Approved refunds will be processed to the original payment method (source account) within 7–10 business days of approval. The actual credit to your account may take additional time depending on your bank/card issuer, typically up to 5–7 additional business days.
- 5.3We do not process refunds in cash or to a different payment method/bank account than the one used for the original transaction, in line with RBI guidelines.
6. Non-Refundable Circumstances
Refunds will not be issued where:
- The Paid Service has been fully availed/consumed (e.g., mock test completed, counselling session attended);
- The request is made after the applicable refund window has expired;
- The user provided incorrect information leading to booking/scheduling issues;
- The user violates the Terms & Conditions (e.g., fraudulent activity, chargebacks without valid cause).
7. Chargebacks
If you initiate a chargeback with your bank/card issuer without first raising the issue with our support team, we reserve the right to suspend your account pending investigation. We encourage you to contact us directly first at refunds@suggestmycollege.com for a faster resolution.
8. Contact for Refund / Cancellation Requests
We aim to acknowledge all refund/cancellation requests within 24–48 hours and resolve them within 7 business days.
Kankarbagh, Lohia Nagar, Sampatchak,
Patna – 800020, Bihar, India