Refund & Cancellation Policy
Last Updated: 22 October 2026
This Refund & Cancellation Policy applies to all paid services purchased on SuggestMyCollege (https://suggestmycollege.com), operated by SUGGESTMYCOLLEGE EDUCON INDIA PRIVATE LIMITED, including online mock test packs, practice test series, predictive rank reports, and 1:1 admissions counselling sessions (collectively, "Paid Services").
We adhere to fair business practices in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
1. General Principle
Because our Paid Services are digital and consumption-based (where access or report value is delivered instantaneously, or a dedicated professional counsellor slot is reserved), refunds are restricted to the circumstances outlined below. Please review the details of any course, test series, or counselling plan carefully prior to purchase.
2. Mock Tests & Digital Educational Content
- 2.1Once a paid mock test pack, practice paper bundle, or digital report has been purchased and unlocked or accessed in your student portal, it is non-refundable and non-cancellable, as digital content is fulfilled immediately and cannot be returned.
- 2.2If you purchased a mock test pack but were unable to access it due to a technical error on our end (e.g. payment was captured successfully but access was not unlocked), you are entitled to full resolution or a full refund, provided you report the issue within 7 days of purchase with proof of payment.
3. 1:1 Counselling Sessions
3.1 Cancellation by User:
- Sessions cancelled at least 24 hours before the scheduled slot time are eligible for a full refund or a free reschedule, at your preference.
- Sessions cancelled within 24 hours of the scheduled time are eligible for rescheduling only (subject to counsellor availability) and are not eligible for a cash refund.
- No-shows (failure to join the scheduled video/call session without prior written cancellation) are strictly non-refundable and non-reschedulable.
3.2 Cancellation or Unavailability by SuggestMyCollege:
- If a session is cancelled by us or the assigned counsellor (due to emergency or platform outage), you will be provided an immediate free reschedule or a 100% full refund, at your preference.
3.3The "1st session free" promotional consultation, where active, represents a one-time non-transferable service credit and holds no redeemable cash value.
4. Failed & Duplicate Transactions
- 4.1If money was debited from your bank account or card but the order was not generated on our Platform (due to bank switch timeout or network break), the amount is typically auto-reversed by your bank within 5–7 business days. If not received, share your payment reference ID with our support desk.
- 4.2In case of a duplicate payment caused by double-clicking or payment gateway lag for the same order, the surplus amount will be refunded in full within 7–10 business days upon verification.
5. Refund Method, Process & Timelines
- 5.1To request a refund, send an email to refunds@suggestmycollege.com with your registered email, transaction reference ID, payment date, and detailed reason.
- 5.2Approved refunds are credited back to the original payment method (source bank account, UPI VPA, or card) within 7–10 business days. Depending on your bank, credit posting may require an additional 3–5 working days.
- 5.3In strict adherence to Reserve Bank of India (RBI) anti-money laundering regulations, refunds cannot be paid out in cash or directed to a different third-party bank account.
6. Non-Refundable Circumstances
Refunds will not be entertained where:
- The service has been fully delivered or completed (e.g. mock test completed, counselling session attended);
- The request is placed after the valid refund eligibility window has elapsed;
- The student provided incorrect contact details, preventing counselling connection;
- The account was suspended due to violation of Platform terms (e.g. content piracy, fraudulent dispute).
7. Chargebacks & Fair Resolution
We ask that you reach out to our support team first to resolve any billing discrepancy. If an unwarranted chargeback is initiated without giving our team reasonable opportunity to investigate, your student account access may be suspended pending inquiry. We are committed to fair, transparent dispute resolution.
8. Contact for Refund & Cancellation Requests
Our support team acknowledges all refund requests within 24–48 hours and aims for resolution within 7 business days:
NC-1-B, Kankarbagh Road No. 02, Near UCO Bank,
Kankarbagh, Lohia Nagar, Sampatchak,
Patna – 800020, Bihar, India